The Magical Apple Genie – at the Apple Genius Bar Don’t you love it when you receive mind-blowing customer service? This isn’t a topic I usually write about, but when the geniuses at the Apple store blew my mind, I decided to share. Fanatical customer loyalty....
How to be a great boss, and what are bad boss traits? If you’re feeling unappreciated, uninspired and unhappy and you’re working for somebody else, who’s to blame? Findings of the Bad Boss Study, as well as an post in the Harvard Business Review blog, suggest it’s...
Leadership attributes to survive tough times. Tough times are defining moments in a leader’s career. Moments that result in greatness or mediocrity. Great leaders emerge in tough times, whether difficulty stems from economic conditions, merger or acquisition...
Peyton Manning and Tim Tebow Where High Performance Unites With Higher Consciousness In the meat market of professional football, the Denver Broncos look at Peyton Manning as well-aged prime meat. And Tim Tebow? A cut below. But sometimes, even in meat markets, higher...
Don Schula, former coach of the Miami Dolphins NFL team got it right. Replace the negative thought “I want to be liked” with “I want to be respected.” That would be the leadership advice from Don Shula, the Hall of Fame football coach of the Miami Dolphins — and the...
Gain control of automatic negative thoughts. The one emotion you should never think or express… In the last post, I shared one of my favorite ways to purge daily negative thoughts and feelings — by using verbal vomit. This is great technique to gain control of...
